DELLPro-Support

DELL PRO-SUPPORT

Technical Support
Assistant.

Your starting point for better support. Find the tools to prepare your next step and move every case forward with confidence.

Explore support tools
Built for the technical support workflow

YOUR TOOLKIT

The right tool. The next step.

Purpose-built assistance for your support workflow.

3 tools available
Available

ESCALATION READINESS

DE Escalation Request

Review your escalation before the handoff. Check for missing details, assess readiness, and give senior technicians the context they need.

Readiness scoreActionable feedback
Launch tool
Available

CASE DOCUMENTATION

Case Notes

Capture your investigation and next steps. Keep your last 100 cases, track time, and copy a complete note into Lightning.

Automatic savingTime tracking
Launch tool
External resource

MICROSOFT SUPPORT

Microsoft Support Tools

Open the DellProSupportGse tools repository on GitHub to access Microsoft support tools.

GitHub repositoryOpens in a new tab
Open support tools

Better preparation.
Stronger support.

01

Choose your tool

Start with the task at hand.

02

Build the context

Bring the details that matter.

03

Move forward

Put clear, actionable feedback to work.