DELL PRO-SUPPORT
Case Notes
Capture the details. Keep the next step clear.
Opening case history…
A clear record starts here
Start a note to begin tracking time and capturing your case.
CASE WORKSPACE
Time Tracking Automatically Starts When Notes are Started or ModifiedTracking time00:00:00
Time Tracking Stops When the Copy to Lightning Button is Clicked
Copy all fields and tracked time as plain text.